Support for car loan customers

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Support for car loan customers

If you have a Macquarie car or equipment loan and are in need of financial support due to COVID-19, we encourage you to call us at 1300 368 908. Our financial assistance team will be available to discuss your specific circumstances and take you through the options we have available to support you.

If you’re currently on a payment pause, the information below will help you understand what this means for you.

Impact on your car loan

During the payment pause period, you will not need to make any repayments on your car or equipment loan. Depending on your loan type, interest may be charged during the payment pause period. This means the interest you would have paid during the payment pause will be added to your loan. At the end of your payment pause, your loan term will be extended to cover the missed payments, and this interest, if applicable. Please refer to the FAQ “Will interest be charged during the payment pause?” to understand how your loan will be impacted.

Staying connected

Find answers instantly to a huge range of your questions online by visiting our Help Centre.

If you need to discuss how we can provide ongoing support, you can also contact us using the direct number listed below.

Car loans – 1300 368 908

During your payment pause

Youa€?ll know your payment pause request has been processed as wea€?ll be in touch with you every step of the way. Wea€?ll contact you to confirm your payment pause, and then regularly throughout your payment pause period.

No, you aren’t required to make any repayments during the six-month deferral period.?

Yes.?? You can still make payments. However, youa€?ll need to make them with BPAY????which can be set up by calling us on 1300 368 908, 8am to 7pm (Sydney time) Monday to Friday, or email??leasingcustomerservice@macquarie.com


?? Registered to BPAY Pty Ltd ABN 69 079 137 518
Yes, you can cancel at any time. You can do so by responding via the payment pause check-in email wea€?ve sent to all clients on a payment pause, or by??calling us.

If youa€?re currently on a payment pause wea€?ll be checking in with you to ensure you have all the information you need regarding your payment pause, and to get a better understanding of your ongoing circumstances.

Your payment pause cancellation will take up to 30 days to process. We will let you know once this has been completed and send you confirmation of what this means for your loan.

After your payment pause

Yes. We’ll be checking in with you regularly to ensure you have all the information you need regarding your payment pause, and to get a better understanding of your ongoing circumstances. We will let you know when your payments are due to recommence and the impacts to your loan term (number of repayments) as a result of your payment pause.

The total amount you need to pay us will increase if:
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  • you have a Chattel Mortgage and have been approved for a payment pause after August 31,??2020 or if youa€?ve extended your initial payment pause or
  • have a Consumer Loan.

This is due to the interest that will accrue/ be charged over the payment pause period.

If you require further assistance once the six-month period is over, please contact us?so we can discuss your ongoing situation.

There are limited circumstances in which we will offer an extension on the initial payment pause period and we will only be able to make that decision once your financial circumstances have been assessed.

If you are seeking an extension you will need to provide us with detailed information to support this assessment, which depending on your circumstances may include:
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1. a comprehensive overview of your financial position and that of your household, including your income, expenses, assets and liabilities
2. demonstrating that you cannot make repayments in the short term
3. showing confidence in resuming repayments at the end of the extension period.

To help you save time and prepare for this discussion, please complete the Extended Support Request form??and email it to financialassistance@macquarie.com. Our financial assistance team can then discuss your specific circumstances and take you through the options we have available to you.

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