Better banking, with you in mind

As a digital bank, we're committed to making everyday banking simpler than ever before.

A man lounging back and using his smart phone with the Macquarie bank app open on a transactions screen

Our award-winning mobile app and online platform offer leading digital tools to help you securely manage your money, track your spending and stay in control 24/7.

More ways to self-serve

You're in control

You're in control

Fast track solutions to your banking needs online and via our mobile banking app

  • Have a question??Find answers to a huge range of your banking questions online by using our Help Centre

  • Talk to us.?You can reach a member of our team by direct message on?Facebook?and?Twitter.? If you’d prefer to talk it through, our?customer service specialists?are ready to take your call

  • Get the?mobile banking app.?Did you know our app allows you to do things like open a savings account, activate your credit card and import payees and billers?

Shot from over the shoulder, a person is logged into Macquarie eBanking on their laptop in their living room.
More digital smarts to get ahead

Manage your money anywhere, any time

Manage your money anywhere, any time

  • ?Know when money is coming and?going from your accounts with?instant notifications?
  • Understand your spending habits?with intuitive categorisation??

  • Set realistic budgets to keep you?saving towards your goals?

  • Find transactions easily using?‘search as you speak’ technology??

  • Attach receipts and tag statements?to make tax time and warranty?applications easier.

More tools to keep your money safe

Secure by design

Secure by design

  • ?More secure (and convenient) ways?to pay using your device with (Apple?Pay, Google Pay, Fitbit Pay, Garmin?Pay)?
  • Monitor outflows in real time with?instant notifications?

  • State-of-the-art fraud detection to help protect your account

  • The ability to lock lost or?compromised cards from your app?

  • Realtime control to approve or deny?transactions and account changes?using our industry-leading 2FA app,?Macquarie Authenticator.

Business woman busy working on laptop computer in open office.

Self-serve online or browse through frequently asked questions

Our help centre has topics to?help you manage?all of your banking.

Frequently Asked Questions

A Macquarie ID is your unique eight-digit user ID for accessing Macquarie Online Banking and the Macquarie Mobile Banking app.

You can choose to set up a username to log into online and mobile banking instead of using your Macquarie ID. See?Can I set up a username to use instead of my Macquarie ID?
Your Macquarie ID is a unique eight-digit number that, along with your password, enables you to log into Macquarie Online Banking and the Macquarie Mobile Banking app.

You can retrieve your Macquarie ID on Macquarie Online Banking or the Macquarie Mobile Banking app – you'll just need your last name, date of birth and registered email address handy.

Retrieving your Macquarie ID on Macquarie Online Banking:
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  1. On?macquarie.com.au,?select Log in
  2. Select Macquarie Online
  3. Select Trouble logging in?
  4. Enter your last name, date of birth and registered email address. Select Submit
  5. If the details match our records, you’ll receive an email with the details of your Macquarie ID.

Retrieving your Macquarie ID on the Macquarie Mobile Banking app:
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  1. Open the Macquarie Mobile Banking app
  2. Select Trouble logging in?
  3. Select Forgot your Macquarie ID
  4. Enter your last name, date of birth and registered email address. Select Submit
  5. If the details match our records, you’ll receive an email with the details of your Macquarie ID.
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You can log in straight away with your retrieved Macquarie ID.

If you’re still unable to proceed,?call us on 133 174 (+61 2 8245 4470), 24/7.
Your Macquarie ID and password enable you to log into Macquarie Online Banking and the Macquarie Mobile Banking app.
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You can reset your password on Macquarie Online Banking or the Macquarie Mobile Banking app – you’ll just need your Macquarie ID and your mobile number that’s registered with us.
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Changing your password on Macquarie Online Banking:
  1. On?macquarie.com.au, select Log in
  2. Select Macquarie Online
  3. Select Forgotten password
  4. Enter your Macquarie ID and your mobile number. Select Submit
  5. You’ll receive a one-time SMS code on your mobile. Enter the code
  6. Create a new password.
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Changing your password on the Macquarie Mobile Banking app:
  1. Open the Macquarie Mobile Banking app
  2. Select Trouble logging in?
  3. Select Forgot your password
  4. Enter your Macquarie ID and your mobile number. Select Submit
  5. You’ll receive a one-time SMS code on your mobile. Enter the code
  6. Create a new password.
You can use your new password straight away.

If you’re still unable to proceed,?call us on 133 174 (+61 2 8245 4470), 24/7.
You can access the following products on the Macquarie app:
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  • Macquarie Transaction Account
  • Macquarie Savings Account
  • Macquarie Home Loan
  • Macquarie Credit Card
  • Macquarie Cash Management Account
  • Macquarie Consolidator Cash Account
  • Macquarie Term Deposit
  • Macquarie Vision
  • Macquarie Wrap
  • Macquarie Online Trading (MOT)*.
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Your available accounts will be listed in the account list on your dashboard when you log in. All payment functionality is available for these accounts.?
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*You can view your MOT portfolio balance on Macquarie Mobile Banking. For further information on your account, you can click on Macquarie Online Trading Account and be taken to the mobile trading website. For more information on mobile trading, visit How do I access mobile trading?
Here are some simple steps you can take to protect your online accounts.

Use strong passwords and keep them secret

A strong password is:
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  • between 8 and 256 characters in length - a longer and more complex password is harder for others to decipher
  • a combination of upper and lowercase letters, numbers and special characters (e.g. ! ; - () % )
  • unique – so don’t repeat your password across multiple websites or services
  • never shared with anyone.

If you believe your password has been compromised, change it as soon as possible.

Protect your devices
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Your devices are your gateway to the internet and need to be protected. Install a reputable antivirus software on your PC or Mac. Avoid using insecure WiFi networks such as public hotspots for sensitive activity like online banking.?

Monitor your accounts
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Keep an eye on your accounts and be sure to let us know if you see any transactions that you don’t recognise. ?You can let us know by calling us on 133 174 (+61 28245 4470 if calling from overseas).
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Through our mobile app, you can enable push notifications, so that you are alerted each time your account is used for a transaction. ?
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To do this, open your Macquarie Mobile Banking app:
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  1. Go to your profile
  2. Go to Settings
  3. Turn on Receive Push Notifications
  4. Select the notification types you would like to receive.

Additional information

This information has been prepared by Macquarie Bank Limited AFSL and Australian Credit Licence 237502 (MBL) and does not take into account your objectives, ?nancial situation or needs. You should consider whether it is appropriate for you.

Macquarie transaction and savings accounts are issued by MBL.

Apple, the Apple logo & iPhone are trademarks of Apple Inc, registered in the U.S. and other countries. App Store is a service mark of Apple Inc.

Android, Google Pay, Google Chrome and the Google Logo are trademarks of Google LLC.

Fitbit, Fitbit Pay and the Fitbit Pay logo are trademarks or registered trademarks of Fitbit, Inc. in the U.S. and other countries.

Garmin, Garmin Pay and the Garmin Pay logo are all trademarks of Garmin Ltd. or its subsidiaries, registered in the USA and other countries.

Our digital banking platforms have been awarded Mozo Experts Choice 2020 in the Internet banking category and Mozo Experts Choice 2020 in the Excellent digital app category for 2019/2020.

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